Free SharePoint Hosting Application for Call Center Improves Business Process
A free SharePoint hosting application site for Call Centers that is often included with SharePoint hosting services plans can improve Call center business processes. Such SharePoint hosting application sites capture common functionalities, roles, and requirements of specific business processes or sets of tasks in groups and organizations. They can be applied to typical business tasks, such as bug database management for software teams, project and budget tracking, managing request for proposals, timecard management, absence and vacation scheduling, competitive analysis, planning product and marketing requirements, or tracking marketing campaigns, to easily creating useful web-based applications. You can get worthwhile Microsoft SharePoint hosting services for $8.95 per month for unlimited users and with that package forty free SharePoint services hosting templates for business that were developed by Microsoft. One can also upgrade to a low cost dedicated SharePoint server with hyper-v hosting.
The Call Center application template included with SharePoint hosting plans helps teams manage the process of handling customer service requests. The application template is useful for teams to manage service requests from issue identification to root cause analysis and resolution. Role-based dashboards display relevant information conveniently for each service request. In addition, a knowledge base can help track related documents and items previously used to solve past call center issues. Management focused dashboards track performance with metrics such as average resolution time and service request performance history.
The hosted SharePoint application sites are easy to activate and are free when one signs up for a basic SharePoint hosting services plan. One can select hosted SharePoint site and workspace templates when setting up a new hosted SharePoint site via the Create page. The default templates that are included with SharePoint WSS 3.0 hosting are arranged as two tabs in the Template Section area of the new hosted SharePoint Site. The SharePoint hosting templates can be modified and saved under a different name. Thus, quick to use and free SharePoint hosting services applications for your organization are available easily.